Store policies
These are the proposed refund rules for the future digital-guide store; checkout is currently unavailable.
Last updated: August 15, 2026
A digital-guide sale is final and non-refundable once the download link or PDF has been made available and the delivery email has been sent successfully.
There is no change-of-mind refund when a guide matches its description, including if it is not downloaded or read, its content is later found unsuitable, or a different kind of content was expected.
For a missing delivery or a corrupted or defective file, the store will provide a replacement before considering a refund. A refund is available only when the store cannot deliver the purchased file or cannot provide a working replacement.
When verified support is live, a delivery or file issue must be reported within seven days of purchase with an order number and an issue description. This seven-day reporting period is not a general right to return a digital guide.
Until an exact operational timeframe is confirmed, delivery timing means the delivery timeframe shown at checkout. This launch-gate wording must be replaced with one exact timeframe before checkout opens.
Duplicate charges and verified unauthorized charges are reviewed separately and refunded when confirmed. Rights required by applicable law are not affected.
A paid VIP cycle is non-refundable once it begins, except for a verified duplicate or unauthorized charge or where law requires otherwise. Cancellation stops future renewals, and paid access continues through the current paid period.
Customers are encouraged to use future support channels before opening a chargeback, without limiting any lawful dispute right.